Returns

RETURN POLICY/EXCHANGES

We stand behind the quality of our products and want every purchase to be a positive experience for you.. We will do our best to make things right if you are not satisfied. We encourage you to inspect your item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below.

To begin the return/exchange process, please email us at orders@creativelysouthern.com, but please first review our policy below.

Please note: Personalized/custom orders are all final sale and non-exchangeable.

All closeout items are final sale and cannot be returned, exchanged, or repaired.

SHIPPED ITEMS:

We offer free returns on select items for store credit or exchanges within 14 days of delivery. The item must be in re-sellable condition with all original tags. Contact us at ellora@creativelysouthern.com to begin the return process. If your return or exchange is approved, we will sent you a pre-paid return label to mail your item back within 14 days of delivery. Once we receive your item back, we will process your exchange or issue your store credit.

NOTE: Personalized/custom orders are all final sale and non-exchangeable.

PICK UP ITEMS:

We accept store credit or exchanges within 14 days of email or text pick-up notification. Please note, the 14 days begin at the time the order completion/pick-up notification is sent, not at the time the order was picked up.

The item must be in re-sellable condition.

NOTE: Personalized/custom orders are all final sale and non-exchangeable.

All in-store clearance items are final sale and cannot be returned, exchanged or repaired.

PERSONALIZED/CUSTOM ORDERS

All personalized items as well as custom orders are all final sale and cannot be returned or exchanged.

If a mistake was made on our end, we will be happy to replace/fix the mistake at no additional cost.

If the personalized information provided (dates, names, etc) are given inaccurately, we will be happy to replace the item, but at your expense. We are not responsible for any errors or omissions.

We are not responsible for any errors or omissions once an on-screen proof is provided. Please note, we only send on-screen proofs if requested at time of order.

TO CANCEL ORDER

To cancel your order and for a full refund, you must contact us within 24 hours of purchase. To cancel order, email us immediately at ellora@creativelysouthern.com. Emailing us after 24 hours of purchase, you will be refunded in the form of store-credit.

CLEARANCE ITEMS

All clearance items are final sale and cannot be returned, exchanged or repaired.

GIFT CARDS

Gift Cards cannot be returned. Final sale.

SHIPPING & HANDLING CHARGES

Shipping and handling charges are nonrefundable.

Return shipping are the customer’s responsibility and are nonrefundable.

DAMAGED ITEMS

If you received your item and it is damaged, we will be happy to replace the item free of charge. Email us at ellora@creativelysouthern.com within 48 hours of delivery or pick-up. To speed the process up, please include pictures of the damaged good(s) as well as outside packaging if the item was shipped. Damaged items must be in original packaging with tags.

FULL REFUNDS

Full refunds are typically not given but are reviewed case by case.

If you are not satisfied with the quality of our product, please contact us within 48 hours of delivery or pick-up. Full refunds will be reviewed case by case.

The item may be exchanged or store credit may be given within the 14 days of delivery or pickup (in accordance with the above policy).

Please note, due to the nature of wood all products will differ from the one pictured on our site or sampled in store. Grain and color will vary. Wood knots are not seen as an imperfection but as a natural beauty of the wood. If you are not satisfied, please contact us immediately.